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  • EquiStaff
  • EquiStaff
  • EquiStaff
  • EquiStaff
  • EquiStaff
  • EquiStaff

Customer Success Representative

Wellington, Florida 33414
United States
employer
Please to view contact information for this job!
Date Posted: 12/27/2021 | Last Updated: 12/27/2021
Categories:
Customer Service, Other, Research/Nutrition, Retail & Sales, Sales/Marketing
Positions Available:
Full Time, Part Time, Contract
Annual Salary Range:
Not Specified
Minimum Education Level:
High School
Horse Breeds Associated With This Job:
Any Breed
Languages Required:
English
Drivers license required?
Yes
Commercial drivers license required?
No
Own car required?
No
Pets allowed?
No
Non-smoker required?
No
Live on site?
No
Will pay to relocate?
No
Height/Weight Specifications
(For riding positions only)
Height:   ft   in
Weight:   lbs
About The Facility
THE BEST OF SCIENCE AND NATURE!
EnviroEquine & PET has created an operation that delivers true “farm-to-stable” quality, a commitment that ensures a rare level of control over every stage of production. For EnviroEquine & PET, product integrity starts at the source. Our company is focused on sustainable practices for the animals, planet and people. To that end, we solely work with suppliers committed to sustainability and excellence in quality. Our vertically-integrated approach demonstrates our promise to work with transparency and integrity, imperative values for today’s consumers who want to trust the quality, efficacy and value of a product.

With decades of combined experience in the equine and animal industries, the team behind EnviroEquine & PET, including on-staff scientific experts, understand that research and science are critical to a high-quality finished product, and boast a breadth of knowledge within the industry. We believe in contributing to the lives of the customers, animals, partners and communities we serve.
Job Description
JOB DESCRIPTION:
At EnviroEquine, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

OBJECTIVES OF THIS ROLE:
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
- Follow company communications guidelines and procedures under minimal supervision
- Recommend improvements to processes for improved company efficiency
Job Requirements
DAILY AND WEEKLY RESPONSIBILITIES:
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints and product returns.
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

SKILLS AND QUALIFICATIONS:
- High school degree
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team

PREFERRED QUALIFICATIONS:
- College degree
- Sales experience
- Proven experience in a call center environment
- Track record of meeting or exceeding sales quotas (if sales are involved)
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